Your complaint has been lodged
One of our Complaints team will notify you shortly of the person assigned to handle your case. You will be kept up to date on the progress of your complaint with regular communications.
In the meantime, you can contact the Complaints team via phone, email or mail using the following details:
Phone: 1800 333 613 (selection option 2), or
Email: au.complaints@aia.com, or
Mail us at: AIA Australia, PO Box 6111, Melbourne, VIC, 3004