Covid-19 support options – Priority protection

Since the beginning of the current pandemic which has resulted in widespread restrictions for Australians, AIA Australia (AIAA) has been continually working on ways to support you and your clients live healthier, longer, better lives.

If you or your clients need support, we encourage you to contact us as soon as possible to discuss the various financial hardship options available and our commitments to clients. Your clients can contact us directly on 1800 333 613 8:00AM to 6:00PM (AEST). Alternatively you can discuss your client’s policy by contacting your AIA Client Development Manager or Associate.

Financial hardship

If your customer is experiencing financial hardship, we have options which your client could consider to help the cost of their premiums.

Underwriting and claims commitments

We want Australians to take comfort in the knowledge that we are there when they need us most. Whether your client is a new applicant, a frontline healthcare worker or currently on claim, we’re committed to supporting and protecting them.

Additional support for clients

We understand that we all play an important role in your clients’ long term future. In addition to our financial assistance and underwriting commitments, AIA Australia has teamed up with Medix Global and Mentemia to bring greater support.

AIA Australia has partnered with Medix, a global healthcare management company that provides world-class support to those dealing with serious illness. AIA Australia customers can access greater health resources via Medix, if their health has been impacted by COVID-19.

AIA Australia (AIAA) has partnered with Mentemia, a leading digital mental health mobile application, providing every Australian with access. Mentemia is a preventative tool that can help with early intervention, education and awareness of your client’s mental wellbeing.