Simply snap a photo of your invoice, upload and submit (if you’ve visited a provider that doesn’t have on the spot claiming).
Everything you need to easily manage your health insurance cover in one central place
Quickly submit an Extras claim
Update your details
Easily keep your contact information and personal details up to date.
Manage premium payments
Effortlessly manage your premium payments and update your payment details.
Check your benefit limits
Know what you’re covered for and view your benefit limits.
Get access to all the features:
Secure login with multi-factor authenticationUpload supporting claim documentsView correspondence from AIA HealthAccess important policy information
Get started with your AIA Health Portal
Frequently asked questions
You can register for your online member account here. You will need your member number, name and birth date. You will also need the email address listed on your policy.
Multi-factor authentication (MFA) is a security process that requires you to verify your identity in two or more ways. This protects your privacy by making sure it’s really you that’s logging in to your account.
When you enter your membership number and password, a one-time security PIN will be sent to the mobile number listed on your account for authentication purposes. Please enter this PIN to log into your account securely. If there is no active Australian mobile number recorded, the PIN will be sent via email.
If you have forgotten your password, you can reset it by clicking ‘Forgotten password’ on the login screen and following the prompts. You will need your member number and date of birth.
Yes, you can manage your membership on the go using the AIA Health app on your Apple or Android device. To download, search for AIA Health Australia on the Apple Store (iOS) or Google Play (Android) and install.