At AIA Financial Wellbeing, we want to make sure your experience with us is professional and positive. However we know sometimes things can go wrong and when they do, we want to know about it and we want to help you.
If you’d like to contact us to make a complaint, please use the web form below to get in touch with our Complaints specialists. Our Complaints Policy details how we handle and resolve customer complaints, and the complaint handling process so you understand what happens next. It also outlines our commitments to you, our customers.
Enquiries and Feedback
How you can make a complaint
There are many ways you can lodge a complaint. Please select the option most convenient for you:
- Email Us
complaintsAFW@aia.com
- Mail Us
Attention : AIA Financial Wellbeing
Address : PO BOX 6051 MELBOURNE VIC 3004
- Contact your Financial Adviser
- Contact your Policy provider
- Complete the form below and we will get in touch with you.
Complaint Advocate / Representative
Should you wish for someone to act on your behalf in making a complaint, such as an advocate or representative, they are also welcome to contact us using the channels listed on this page
For privacy reasons, we may need your consent to discuss your circumstances with them.
If you are unhappy with our final response please view the complaints policy via the link above to find the relevant external body you can contact regarding your complaint.
