Complaints Policy

Our Complaints Policy details how we handle and resolve customer complaints, and the complaint handling process so you understand what happens next. It also outlines our commitments to you, our customers.

AIA Complaints Policy – English

AIA Complaints Policy – Arabic

AIA Complaints Policy – Greek

AIA Complaints Policy – Hindi

AIA Complaints Policy – Italian

AIA Complaints Policy – Simplified Chinese

AIA Complaints Policy – Traditional Chinese

AIA Complaints Policy – Vietnamese

Who we are

About Us

How it works

Steps to financial wellbeing

What we offer

Our services

Help & Support

Copyright © 2022. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. AIA Financial Services Pty Limited (ABN 68 008 540 252, AFSL 231109), trading as AIA Financial Wellbeing, provides financial advice services. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2007, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043) and AIA Health Insurance Pty Ltd. The information on this website is current as at 31 January 2022 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.