Graham is a single father working as a high-performance coach. In his line of work, he relies heavily on his ability to move and use his body. As a fit and healthy person, Graham never believed that he would ever need to use his Life Insurance cover with AIA. In fact, he once considered cancelling the policy altogether. Luckily, his discerning Adviser talked him out of that decision, because as fate would have it, his Life Insurance would offer him a level of support he never knew he needed.
Graham’s Story – a case study
ARTICLE
13 May 2024
3 min read
3 min read
Graham’s incident
On a regular day out to the beach with his children, Graham catastrophically injured his leg, resulting in multiple fractures and torn ligaments. This unexpected injury jeopardised not only his family’s lifestyle but also his ability to run his thriving business. Without the support that his AIA Life Insurance offered, Graham would have faced immense challenges impeding his physical and financial recovery.
Comprehensive care and support
Speaking on his journey with AIA, Graham said that “from the moment Heidi (AIA Claims Officer) spoke to me... she told me it was going to be okay and told me that (AIA) were there to help me… just those words made a big difference and then the process since has been amazing.”
From the very beginning, AIA and Graham’s Claims Officer, Heidi, ensured that he was well supported and able to rehabilitate throughout the claims process to empower his successful return to work and life. From his monthly benefits helping him sustain his financial commitments, to offering him access to a suite of comprehensive rehabilitation services, AIA holistically supported Graham on his journey to recovery.
Beyond physical recovery
Going beyond securing his physical and financial wellbeing, AIA also empowered Graham to continue giving his business the attention it needed to function. Through AIA’s rehab support services, he connected with a business coach who helped him work out his pathway moving forward in his career. The coaching program enabled Graham to diversify his business amid his physical limitations and discover other skills that he could utilise and bring to his industry.
The future is looking bright for Graham thanks to his resilience, openness to learn, and his Life Insurance cover with AIA Australia.
Learn more
Watch the video below to learn more about Graham’s story or discover AIA’s Life Insurance cover options via our website.
Customer Claim Story: Graham
Staff Writer
Staff writers come from a range of backgrounds including health, wellbeing, music, tech, culture and the arts. They spend their time researching the latest data and trends in the health market to deliver up-to-date information, helping everyday Australians live healthier lives. This is general information only and is not intended as medical, health, nutritional or other advice. You should obtain professional advice from a medical or health practitioner in relation to your own personal circumstances. The information in this article is general information only and is not intended as medical, health, nutritional or other advice. You should obtain professional advice from a medical or health practitioner in relation to your own personal circumstances.
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offers ways to improve it and motivates you with rewards along the way.
