At AIA Australia, we have a team of dedicated distribution support, underwriting and claims professionals. Our dream is to make Australia and New Zealand the healthiest, best protected nations in the world. We can’t do it alone. We need healthy partnerships with Advisers who share our passion for making a difference in people’s lives. Together, we can help more people live Healthier, Longer, Better Lives.
Contact us to discover how AIA Australia could help grow your business.
Key Contact Details
AIA Priority Protection
| Department | Email Address | |
|---|---|---|
| New Business | New, replacement and increase applications and outstanding requirements | infohub@aia.com |
Existing Business
|
Policy alterations, update client details, billing changes, third party authorities, cancellations | au.clientservices@aia.com |
| Underwriting | Occupation, pastimes and health pre-assessments | See underwriting table below |
| Claims | All new and existing claim enquiries | au.retail.claims@aia.com |
| Remuneration | Commission enquiries, new adviser codes | au.retailadviseradmin@aia.com |
| Email Address | |
|---|---|
| NSW / ACT | au.NSWpreassess@aia.com |
| VIC / TAS | au.VICpreassess@aia.com |
| QLD | au.qldpreassess@aia.com |
| WA | au.wapreassess@aia.com |
| SA / NT | au.sapreassess@aia.com |
For Tailored Protection
(Previously Comminsure Protection)
Pre-assessments for increases and additions to existing cover. Review of modified policies terms e.g. loadings and exclusions.
| Department | Phone Number | Email Address |
|---|---|---|
| Adviser Contact Centre | 1800 805 686 | |
| Claims (Adviser and Client) | 13 10 56 | Au.RANewClaims@aia.com |
| Underwriting | 1800 257 328 | Au.UWQueries@aia.com |
| Policy alterations, cancellations and general enquiries | Au.cservice@aia.com | |
| Replacement and increases (applications) | Au.LNBApplications@aia.com | |
| Replacement and increases (quotes) | AU LNB Support | |
| Outstanding Requirements | Au.LNBAdmin@aia.com |