She has held various roles in Distribution, Product and Pricing, Operations, Claims, Continuous Improvement and Digital.

 

Guided by delivering simpler, faster and more connected experiences for advisers and their staff, Olivia and the team will be working together to identify improvements.
 

One such change that has made a difference is the shift from PMARs to Tele-PMARs. This has helped reduce turnaround times from 25.5 business days to 13 business day.
 

Olivia sad “We understand how valuable an adviser’s time is and the faster we can get any additional required information and PMARs, the faster our team can assess and make a decision on an application.”

In addition to her previous roles, Olivia was the Chair of the AFA Foundation for 8 years, raising over $2m with the members of the Association of Financial Advisers for charity partners in capital cities and country towns.
 

Olivia is currently on the International Nominating Committee for Zonta International, a non-governmental, non-profit organisation with consultative status to the United Nations. She is working with an international team to source qualified and talented members for the Zonta International board and Zonta Foundation for Women board.

The AIA Australia Customer Experience and Operations leadership team, led by Olivia, has experienced leaders with a strong commitment to AIA Australia’s customers, partners and employees
 

We look forward to working with you to support your clients to secure, retain and claim on their valuable AIA Life and Health Insurance policies.