Eligible Life and Health policyholders to receive premium waiver
Melbourne, 21 December 2023. Life, health and wellbeing insurer, AIA Australia, has today announced its response to the devastating impact of Cyclone Jasper in Queensland.
Assistance packages will be offered to eligible AIA policyholders across life and health insurance who have been affected by the floods, in the hope that it will provide some reassurance and certainty during extremely difficult times.
Premium support
Eligible life insurance policyholders in affected locations who qualify for an Australian Government Disaster Recovery Payment will be able to receive a premium waiver of up to six months.
Eligible health insurance members can choose between a three-month premium waiver, or membership suspension for 12 months.
AIA Health members who are voluntary emergency services workers deployed in the affected areas are also entitled to a one-month premium waiver.
If you’re an AIA policyholder who has been impacted by the flooding, please email au.disasterrelief@aia.com to explore support options available.
Crisis, Health and Wellbeing Support
Natural disasters are often traumatic experiences that leave many people struggling with mental health issues.
The insurer is offering disaster recovery programs ready to support customers who are impacted by the floods, to assist with their recovery.
Frontline staff have also been provided with information about government and community support services available in impacted areas.
CEO of AIA Australia, Damien Mu, said, “At AIA, our purpose is to make a difference in people’s lives. Sadly, the recent floods caused by Cyclone Jasper have had a devastating impact on people living in the affected areas, destroying homes and livelihoods.
“We want our customers and the Australian community to know that we are here to help when times are tough. We know that there will be a long road to recovery and once our customers’ immediate needs are met, we will be there to support them with their health and wellbeing.”
