ARTICLE
Important notice: Changes to payment details in e-app
22 February 2022
2 mins read
2 mins read
From May 2022, AIA Australia is making some improvements to payment detail requirements on eApp that you will need to be aware of when applying for cover.
This serves as a friendly reminder that are some changes taking place in e-App regarding how and when payment details are required as part of the Priority Protection application. This change will drive more efficiency across the business and reduce turnaround time which in turn will reduce the length of time for commissions to be paid. This update will now take effective in early May.
From May payment details will be required upfront as part of an application. The payment fields will be mandatory requirements in the system, and you will be required to enter direct debit, credit card / other payment method. Without this information you will not be able to submit an application.
What does this mean?
The current question “Would you like to provide payment details after the application has been submitted?” will be removed from the system.
The current options will remain in place and unchanged:
- Confirmation of commencement date: This will enable you to continue to specify at what date the application and payment will commence from.
- Autocomplete: If an application is using Signatureless Electronic Declarations, advisers have the option of the application being auto-completed. Selecting 'No' to this question will prompt an “Advisor Instruction” to be raised as an outstanding on the adviser site – allowing advisers to control when the policy is issued.
More information click here for our FAQs. Alternatively, please speak to your AIA Australia Client Development Manager or Associate if you have any further questions.
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