How can we help you?

Find out more about our team or if you can’t find what you’re looking for here, drop us a line using any of the methods below.

Meet the team

Meet our Adviser Services team and find your state CDM and Underwriting contact details.

Claims

Contact details for our Claims team and information on how to make a claim for your clients.

Postal Address

For Priority Protection, AIA Vitality & AIA Health

PO Box 6111
Melbourne
VIC 3004

Call us

For Priority Protection, AIA Vitality & AIA Health

9am to 5pm (AEST/AEDT)
Monday to Friday, excluding public holidays

Holiday Hours
22 December to 24 December our operating hours are reduced to 9:00am–3:00pm AEST.

25 December and 26 December we will be closed due to public holidays.

29 December to 31 December our operating hours are reduced to 9:00am–3:00pm AEST.

We will be closed on 1 January & 2 January 2026.

For enquiries about Tailored Protection

Previously CommInsure Protection

Email us

Policy alterations, cancellations and general enquiries

Au.cservice@aia.com

Policy replacements and increases in cover

Au.LNBApplications@aia.com

To follow up a replacement and increase in cover

Au.LNBAdmin@aia.com

Call us

9am to 5pm (AEST/AEDT) Monday to Friday, excluding public holidays


Holiday Hours
22 December to 24 December our operating hours are reduced to 9:00am–3:00pm AEST.
25 December and 26 December we will be closed due to public holidays.
29 December to 31 December our operating hours are reduced to 9:00am–3:00pm AEST.
We will be closed on 1 January & 2 January 2026.