Reporting to help start your client retention discussions

ARTICLE
30 September 2024 dot 3 mins read
The new AIA Adviser Portal offers enhanced reporting capabilities, specifically designed to support a more proactive approach to retention discussions, such as the upcoming anniversaries report.
To access the reports, go to the Adviser Portal, search 'Reports' on the left-hand side navigation and click Reports in the drop down.
This report identifies clients with an anniversary date 90 days in advance. This means, you’re able to provide even greater support to your client meetings before they receive their renewal notice 30 days prior to the anniversary date.
 
The 90 days allows you to proactively manage client expectations before they receive their renewal notice 30 days prior to the anniversary date, allowing for better outcomes during policy discussions.
 
The report presents premium estimations of alterations that can be performed on the policy, including:
 
  • Adding AIA Vitality & AIA Health
  • Reduce Income Protection benefit period from 'Expiry Age' to '5 years'
  • Removing Indexation Increase
  • Increase Income Protection benefit waiting period.
 
Additionally, this report shows the breakdown of the upcoming premiums of the following:
 
  • Premium Rate Increase percentage
  • Age Increase percentage
  • Initial Selection Discount (ISD) percentage
  • Benefit indexation percentage
  • Change in AIA Vitality Flex percentage.
 
Reduction calculations are represented in percentages (AIA Vitality and AIA Health) or dollar terms (the other options) as applicable to the existing cover as well.
 
Access the Adviser Portal today to obtain this report. If you would like to learn more, please contact your Client Development Manager or Sales Support Team.